Hawley Lane Shoes Reviews

Exceptional Customer Service: Hawley Lane Shoes is known for its friendly and knowledgeable staff. Customers frequently mention the excellent service provided by employees like Amy, Amanda, and Daniel, who are patient and dedicated to finding the right shoes for each customer's needs.

Quality Products: The store offers a wide selection of good quality shoes, including orthotics and custom fit insoles, which have helped many customers alleviate foot pain and disorders.

Personalized Fittings: The staff emphasizes proper fitting based on individual needs, often using measuring platforms to ensure accurate sizing, which has led to significant improvements in foot health for many customers.

Knowledgeable Staff: Employees are well-educated about foot health and can provide valuable information to help customers make informed decisions about their footwear.

Return Policy: The store has a liberal return policy, allowing customers to return shoes within 14 days without issue.

Limited Locations: While the store has multiple locations, some customers have noted that the owners may not spend enough time in all locations to properly assess staffing and product needs.

Pricing: Some customers have mentioned that the prices of the shoes can be high, although they acknowledge that the quality justifies the cost.

Unhelpful Sales Staff: There have been isolated instances where customers felt that the sales staff were unhelpful, although this is not a common complaint.